We offer EXCHANGES ONLY in perfect condition of the same item ONLY if the item is in stock.
ANY WORN OR DAMAGED ITEMS WILL NOT BE ACCEPTED.
You may exchange merchandise within 5 business days of receipt of purchase.
The shipping and handling fees are non-refundable.
Since many of our items are limited quantities, we may occasionally sell out of an item. If this happens, we will notify you via email. If an item is out of stock there can be no exchange or return under any circumstances.
*PLEASE READ CAREFULLY OVER OUR ITEM DESCRIPTION, AS SOME ITEMS CONTAIN NO STRETCH*
We DO NOT accept exchanges on any white items, t-shirts, swimwear, bodysuits, leggings or accessories/bags. All items are thoroughly inspected before leaving our warehouse, our company will not send customers any damaged items. PLEASE NOTE THAT ANY SALE OR DISCOUNTED ITEMS ARE FINAL SALE!
(Any custom looks are FINAL SALE)
Please email us FIRST to initiate a return. Please DO NOT return any merchandise to our warehouse without speaking to someone from our sales team and receiving certified confirmation. Once approved by a sales representative, we will provide you with a return address to send your return to. Any packages returned to our warehouse without notice or approval will be refused. Please note that the customer is responsible for any and all return shipping costs.
To ensure that your package is properly delivered and you receive shipment within the time frame we advertise, please make sure your address is fully entered and correct. Use correct abbreviations and have spaces inserted properly. If there is issues with verifying your address, customer service will contact you to try and resolve these issues. If after several attempts of contacting you, you do not respond, you order will be canceled and your money refunded to you.
If you realize that you entered your shipping address incorrectly, please contact us ASAP. If your order was placed on the weekend, please call us first thing Monday morning. We will do our best to fulfill you request and change the address. If we are unable to, we do not take responsibility for the incorrect information.
Shipping fees are non-refundable. If you refuse any shipments from KaysCo.com, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from your merchandise refund.
If your tracking information states that your package was delivered and you have not received it, you must contact the United States Postal Service directly. Pretty Lovely Pieces DOES NOT hold responsibility for packages that state DELIVERED.
Just a reminder that you will receive shipping confirmation within 5-7 business days from the day the order was placed. After your payment is authorized and verified, it can still take 3-4 days to process your order. This is just an estimate, though, and doesn't include weekends or holidays. When your order has been shipped, you will receive an email with tracking information. If your order says delivered and you did not receive it, you must contact your local post office. We do not issue refunds for packages that state being delivered. We offer USPS Priority Mail to most locations (domestic & internationally). Your shipping cost is displayed at point of checkout. International orders may be subjected to custom charges by your native country.
AFTER PAY and SHOP PAY Installments RETURNS
Orders placed using Afterpay or Shop Pay Installments are eligible for a store credit or refund and will continue to debit the funds from your account until your Afterpay or Shop Pay balance is paid in full. Your return must first be processed before the refund reflects to your account. It is recommended to visit Afterpay or Shop Pay Installments website to learn more information.
WE DO NOT ACCEPT THE RETURNS OF THE FOLLOWING
- Stained, worn, laundered, or damaged pieces
- Items sent back after 5 days of delivery date
- Items not its original packaging, with original tags and labels.
SHIPPING FEES /RETURN LABELS
- Original shipping fees and return shipping fees are not refundable.
- We do not provide return shipping labels.
- We do not accept any C.O.D deliveries.
If your purchase was placed using a credit card and a gift card, the refund will be issued first to the gift card and the remaining funds will be issued to the credit card.
- We recommend using USPS flat rate shipping service for the best price and turn around delivery time. Return shipping fees are your responsibility. Keep your tracking number stored. We are not responsible for lost or stolen packages. Without proof of delivery, Kosmios will not be able to fulfill your return.
NEED ASSISTANCE WITH AN ORDER
Have any concerns regarding your order? We’re here to help!
Send us an email at email@example.com and we’ll respond within the next 24 hours of the earliest business day.
Inquiries and concerns regarding an item must be emailed within 14 days of the delivery date or once your order arrives.
RESERVED RIGHTS REGARDING RETURNS
Pretty Lovely Pieces reserves the right to limit, refuse and/or cancel customers orders made on www.prettylovelypieces.com at any time due to:
- Irregular or excessive returns that indicate "wardrobing"
- Irregular or excessive returns history involving, worn, washed, dry cleaned, spot cleaned, altered, damaged, missing items.
- Potential criminal or fraudulent activities.